Error Codes

When an error occurs, the player will display error codes and related messages. Check the table below for possible causes and suggested solutions.

Error Code	Possible Causes	Suggested Solutions
803	The audio file's initialization failed.	Restart player or check your source file.
804	Writing audio error.	Restart player or check your source file.
805	Decoding error.	Restart player or check your source file.
808	The network connection appears unstable or unreachable.	Make sure network is connected and try again.
809	DRM error due to lack of viewing rights.	Check the DRM server information.
810	DRM error due to the device's limitation.	Use supported devices.
811	DRM information.	Check the DRM server information.
812	DRM error due to lack of viewing rights.	Check the DRM server information.
813	No DRM key.	Check the DRM key.
814	DRM Expired.	Check the DRM license.
815	Server error.	Try again later or contact support for assistance.
816	DRM license error.	Check the DRM license.
817-819	Server error.	Try again later or contact support for assistance.
899	Unknow error.	Try again later or contact support for assistance.
900	Invalid manifest url.	Check the manifest url.
904	Cannot find manifest.	Check the manifest url.
20000	No player license key provided.	Check your permissions and obtain a valid key.
20001	Unauthorized to initiate the player.	Check your permissions.
20001	Unauthorized to initiate the player.	Check your permissions.
20400	Bad request.	Check your request parameters and formatting.
20403	Invalid player license key.	Check your permissions and obtain a valid key.
20500	Server errors.	Try again later or contact support for assistance.