Error Codes
When an error occurs, the player will display error codes and related messages. Check the table below for possible causes and suggested solutions.
| Error Code | Possible Causes | Suggested Solutions |
|---|---|---|
| 803 | The audio file's initialization failed. | Restart player or check your source file. |
| 804 | Writing audio error. | Restart player or check your source file. |
| 805 | Decoding error. | Restart player or check your source file. |
| 808 | The network connection appears unstable or unreachable. | Make sure network is connected and try again. |
| 809 | DRM error due to lack of viewing rights. | Check the DRM server information. |
| 810 | DRM error due to the device's limitation. | Use supported devices. |
| 811 | DRM information. | Check the DRM server information. |
| 812 | DRM error due to lack of viewing rights. | Check the DRM server information. |
| 813 | No DRM key. | Check the DRM key. |
| 814 | DRM Expired. | Check the DRM license. |
| 815 | Server error. | Try again later or contact support for assistance. |
| 816 | DRM license error. | Check the DRM license. |
| 817-819 | Server error. | Try again later or contact support for assistance. |
| 899 | Unknow error. | Try again later or contact support for assistance. |
| 900 | Invalid manifest url. | Check the manifest url. |
| 904 | Cannot find manifest. | Check the manifest url. |
| 20000 | No player license key provided | Check how to obtain a valid key. |
| 20001 | No playback capability allowed | - Contact us to check your account permission. - Check how to obtain a valid key. |
| 20400 | Bad request | Check your request parameters and formatting |
| 20403 | Invalid/illegal player license key | - Contact us to check your account permission. - Check how to obtain a valid key. |
| 20500 | Server errors | Try again later or contact support for assistance |