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Error Codes

When an error occurs, the player will display error codes and related messages. Check the table below for possible causes and suggested solutions.

When an error occurs, the player will display error codes and related messages. Check the table below for possible causes and suggested solutions.

Error CodePossible CausesSuggested Solutions
2001- Manifest parsing error
- Source loader loads with error
- The asset not found
- Check if the manifest file is valid and accessible
- Check if the source loader is configured correctly
2101iOS native errorCheck and follow the guide provided by iOS
20000No player license key provided- Check how to obtain a valid key.
20001No playback capability allowed- Contact us to check your account permission.
- Check how to obtain a valid key.
20400Bad requestCheck your request parameters and formatting
20403Invalid/illegal player license key- Contact us to check your account permission.
- Check how to obtain a valid key.
20500Server errorsTry again later or contact support for assistance