Error Codes
When an error occurs, the player will display error codes and related messages. Check the table below for possible causes and suggested solutions.
When an error occurs, the player will display error codes and related messages. Check the table below for possible causes and suggested solutions.
| Error Code | Possible Causes | Suggested Solutions |
|---|---|---|
| 2001 | - Manifest parsing error - Source loader loads with error - The asset not found | - Check if the manifest file is valid and accessible - Check if the source loader is configured correctly |
| 2101 | iOS native error | Check and follow the guide provided by iOS |
| 20000 | No player license key provided | Check your permissions and obtain a valid key. |
| 20001 | Unauthorized to initiate the player | Check your permissions. |
| 20400 | Bad request | Check your request parameters and formatting |
| 20403 | Invalid player license key | Check your permissions and obtain a valid key. |
| 20500 | Server errors | Try again later or contact support for assistance |