Error Codes
When an error occurs, the player will display error codes and related messages. Check the table below for possible causes and suggested solutions.
When an error occurs, the player will display error codes and related messages. Check the table below for possible causes and suggested solutions.
| Error Code | Possible Causes | Suggested Solutions |
|---|---|---|
| 2001 | - Manifest parsing error - Source loader loads with error - The asset not found | - Check if the manifest file is valid and accessible - Check if the source loader is configured correctly |
| 2101 | iOS native error | Check and follow the guide provided by iOS |
| 20000 | No player license key provided | - Check how to obtain a valid key. |
| 20001 | No playback capability allowed | - Contact us to check your account permission. - Check how to obtain a valid key. |
| 20400 | Bad request | Check your request parameters and formatting |
| 20403 | Invalid/illegal player license key | - Contact us to check your account permission. - Check how to obtain a valid key. |
| 20500 | Server errors | Try again later or contact support for assistance |