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Error Codes

When an error occurs, the player will display error codes and related messages. Check the table below for possible causes and suggested solutions.

Error CodePossible CausesSuggested Solutions
1000-1011Network errors- Check network connection
- Check if manifest URL(source[].src) correct
- Check if manifests/segments available on servers
2000-2017Corrupted manifest or stream data- Check manifest file format
- Check stream encoder / packager
3000-3013Corrupted manifest or stream data- Check manifest file format
- Check stream encoder / packager
3014-3019System or browser errors- Refresh the page to try recover
- Browser or system limitation
4000Unknown manifest- Check manifest format
4001-4010Corrupted DASH manifest- Check DASH manifest format
4012HDCP errors- Unplug external displays
4015-4026Corrupted HLS manifest- Check HLS manifest format
4032Unsupported format or codec- Ensure both DASH & HLS manifest URLs are specified
- Unsupported codes(like AV1 on Safari, HEVC on Chrome without supported hardware / OS)
4036Corrupted DASH manifest- Check DASH manifest format
4038Corrupted DASH manifest- Check DASH manifest format
4039Corrupted HLS manifest- Check HLS manifest format
4040-4041Safari MSE- Upgrade to modern EME
4042-4044DRM errors- Check DRM options & server status
6000-6017DRM errors- Check DRM options & server status
7000-7004Load interruption- Retry
20000No player license key provided- Provide a valid player license key.
20001Unauthorized to initiate the player- Check your permissions.
20400Bad request- Check your request parameters and formatting
20403Invalid player license key- Check your permissions and obtain a valid key.
20500Server errors- Try again later or contact support for assistance