Error Codes
When an error occurs, the player will display error codes and related messages. Check the table below for possible causes and suggested solutions.
| Error Code | Possible Causes | Suggested Solutions |
|---|---|---|
| 1000-1011 | Network errors | - Check network connection - Check if manifest URL(source[].src) correct - Check if manifests/segments available on servers |
| 2000-2017 | Corrupted manifest or stream data | - Check manifest file format - Check stream encoder / packager |
| 3000-3013 | Corrupted manifest or stream data | - Check manifest file format - Check stream encoder / packager |
| 3014-3019 | System or browser errors | - Refresh the page to try recover - Browser or system limitation |
| 4000 | Unknown manifest | - Check manifest format |
| 4001-4010 | Corrupted DASH manifest | - Check DASH manifest format |
| 4012 | HDCP errors | - Unplug external displays |
| 4015-4026 | Corrupted HLS manifest | - Check HLS manifest format |
| 4032 | Unsupported format or codec | - Ensure both DASH & HLS manifest URLs are specified - Unsupported codes(like AV1 on Safari, HEVC on Chrome without supported hardware / OS) |
| 4036 | Corrupted DASH manifest | - Check DASH manifest format |
| 4038 | Corrupted DASH manifest | - Check DASH manifest format |
| 4039 | Corrupted HLS manifest | - Check HLS manifest format |
| 4040-4041 | Safari MSE | - Upgrade to modern EME |
| 4042-4044 | DRM errors | - Check DRM options & server status |
| 6000-6017 | DRM errors | - Check DRM options & server status |
| 7000-7004 | Load interruption | - Retry |
| 20000 | No player license key provided | - Provide a valid player license key. |
| 20001 | Unauthorized to initiate the player | - Check your permissions. |
| 20400 | Bad request | - Check your request parameters and formatting |
| 20403 | Invalid player license key | - Check your permissions and obtain a valid key. |
| 20500 | Server errors | - Try again later or contact support for assistance |